FAQs
Do your quotes include GST?
Yes
How much is delivery?
Delivery charges are $15.00 for on-campus deliveries and $30.00 for deliveries to Long Pocket campus. All other areas are priced based on time and distance.
Minimum orders charges apply.
When are final numbers/order required?
Please inform us of your final numbers or order at least 3 business days prior to your event. If not advised, we will proceed with the order as per original or last request.
Please note that catering amendments cannot be accommodated within 2 business days of the event.
Do you cater for special dietary requirements?
We are pleased to offer a variety of menu items that are suitable for common dietary requirements such as gluten friendly, dairy free and vegan. Whilst we take all due care we cannot however guarantee the cross contamination of wheat products, dairy products, seafood and items that may contain traces of nuts. We use gluten free certified products, however we cannot classify them as gluten free due to products being prepared in a kitchen that may contain other gluten products.
Are you available after hours and on weekends?
Whilst we mainly operate Monday to Friday, weekend orders can be arranged based on a minimum spend. A surcharge will apply. An after hour’s collection fee will apply for drop off and pickups after 5pm.
Will our catering order meet our event sustainability requirements?
Schonell Catering & Events are proud to serve our products in eco-friendly packaging accompanied by commercially compostable disposable plates, cup and serving ware.
Alternatively, a drop off and pick up service of reusable platters with crockery and glassware is available for a small fee. As a UQ Unwrapped member, we are proud to offer sustainable packaging.
Can you customise a menu to suit my event?
Yes, we are able to provide bespoke catering menus to suit your event or function needs. We are also able to provide alternative options to the current menu. If you would like a bespoke menu, please provide us with your budget and requirements.
Are service staff available?
Yes, service staff can be hired at a minimum of 3 hours. Surcharges apply for weekends and public holidays. Service staff are required for alcohol service and recommended for events with large numbers and crockery.
Can I cancel my order?
Cancellations within 2 business days (48 business hours) will incur 50% charge. Cancellations within 1 business day (24 business hours) will incur 100% charge.
How do I make payment?
Payment can be made post event via credit card or bank transfer. If paying by purchase order, the reference number should be submitted to Schonell Catering & Events prior to
your event.
How do I place an order?
Simply email our friendly experienced team at [email protected] or follow our online tabs. Please include the date of your event, location, time for delivery and pick up and any additional requirements such as equipment hire.
Terms & Conditions of Catering
By confirming an order, the Client agrees to the following terms.
1. Orders & Confirmation
1.1 All orders must be confirmed in writing via email.
1.2 Quotes are valid for seven (7) days unless otherwise stated.
1.3 Orders are confirmed upon written acceptance and are subject to availability.
2. Final Numbers & Menu Confirmation
2.1 Final guest numbers, menu selections and all dietary requirements must be confirmed no later than 3 business days prior to the event date.
2.2 Amendments cannot be accommodated within 2 business days of the event.
2.3 Reductions in numbers will be charged at the confirmed amount.
2.4 Increases in numbers are subject to availability and cannot be guaranteed.
3. Dietary Requirements & Allergens
3.1 All dietary requirements must be clearly communicated at the time of final confirmation.
3.2 While every care is taken in the preparation of food, items are prepared in a kitchen that handles common allergens including (but not limited to): gluten, dairy, egg, nuts and seafood. Please refer to allergen statement for more information.
3.3 Trace allergens or cross-contamination cannot be guaranteed.
3.4 Lifestyle or preference-based diets (e.g. ketogenic, paleo) cannot be guaranteed
4. Delivery & Access
4.1 Catering is delivered ready-to-serve in disposable packaging. All orders include the provision of biodegradable serving ware.
4.2 The Client must provide accurate delivery details, including building name, room number, contact person and mobile phone number.
4.3 The Client is responsible for ensuring access to the delivery location at the agreed time, including arranging room or loading dock access, security clearance and after-hours access.
4.4 Delivery will occur within the agreed delivery window as per the event order schedule.
4.5 If access is unavailable at the agreed time, the Company will wait up to five (5) minutes. Additional waiting time or re-delivery may incur additional charges.
4.6 Once delivery has been completed, responsibility for the order transfers to the Client.
5. Food Safety
5.1 All food is prepared in accordance with relevant food safety regulations.
5.2 Upon delivery, the Client is responsible for ensuring food is:
- Consumed within four (4) hours of delivery; or
- Appropriately refrigerated if not consumed immediately.
- Food that has been displayed for a period of up to 2 hours must not be refrigerated or reheated and must be discarded if not to be consumed.
5.3 The Company accepts no responsibility for food consumed outside recommended timeframes or stored incorrectly after delivery.
5.4 Event delays do not extend safe food holding times.
6. Pricing & Payment
6.1 All prices are inclusive of GST unless otherwise stated.
6.2 Payment terms are 14 days from receival of invoice. UQU finance will provide a tax invoice post event. Payment is via credit card or bank transfer. If payment is to be made via purchase order the PO number must be received prior to the event.
6.3 Late payments, public holiday and weekend deliveries will incur additional surcharges.
7. Cancellations
7.1 Cancellations must be made in writing.
7.2 The following cancellation fees apply:
- More than 72 hours prior to event: No charge
- 24–72 hours prior: 50% of total order value
- Less than 24 hours prior: 100% of total order value
8. Packaging & Waste
8.1 All catering is supplied in disposable packaging unless otherwise agreed.
8.2 The Company does not collect packaging or waste following delivery unless pre-arranged and quoted accordingly.
8.3 For events of significant size the client is required to make arrangements with UQ P&F for additional waste management.
9. Force Majeure
The Company is not liable for failure to perform due to events beyond reasonable control, including severe weather, supplier disruption, power outages, government or university restrictions, or industrial action.
10. Limitation of Liability
10.1 The Company’s liability is limited to the value of the order supplied and excludes indirect or consequential losses.
